Bx8nwiyotw2u6i4zmpzy

Customer Service Certification

Arm your employees with best practice know-how, education and certification for consistent world-class customer experience.

Great customer experience is fundamental to every business and customer service is a skill that can make an immediate and tangible difference.

This essential course will teach your employees all this and more…

  • Communication basics
  • Phone call procedures
  • How to deliver bad news
  • How to handle frustrated/angry customers
  • Email/messenger protocol

When you equip your employees with professional customer service tools, it will help you…

Maximize customer focus…

Enhance overall customer experience…

Eliminate any inconsistencies among your staff…

And position yourself as a higher-caliber martial arts school.


Your Instructor


Adam Kifer
Adam Kifer

Adam Kifer is the President and Owner of Level Up Music and Level Up Action Kits. Both are leaders in providing essential services that help school owners save time while adding a new layer of professionalism to their martial arts schools.

A martial artist since age 3, Adam has worked his way through the martial arts industry as an Instructor, Program Director, and Senior Instructor.

His years of experience in martial arts business and classroom management has led to the development of Level Up Action Kits, an innovative service that has helped over 1000 martial arts schools improve how they run a Parents Night Out.

In addition to being extremely knowledgeable in martial arts business and classroom management, Adam is an expert in audio production, sound design, and the music business.

His expertise led to the launching of Level Up Music, a music streaming service that streams clean music mixes to martial arts schools and fitness centers across the country.

Adam's ability to install systems and structure into martial arts schools while also helping them to increase revenue and break new member records has lead to him being a MABA, MAPA, and Mastermind Coach with Parrella Consulting.

Adam continues to innovate and introduce new methods and systems to make a positive impact in the martial arts industry.


Course Curriculum


  Module 1
Available in days
days after you enroll
  Module 2
Available in days
days after you enroll
  Module 3
Available in days
days after you enroll
  Module 4
Available in days
days after you enroll
  Module 5
Available in days
days after you enroll
  Module 6
Available in days
days after you enroll
  Module 7
Available in days
days after you enroll
  Module 8
Available in days
days after you enroll
  Module 9
Available in days
days after you enroll
  Final Exam
Available in days
days after you enroll
  Closing
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!