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Customer Service Certification
School Owners Module
Using This Course & Transferring To Your University
Course Completion Certificates
Module 1
Introduction
Module 2
What does the Customer Want?
Module 3
The H.O.U.R.S. Customer Service Method
Quiz #1 - Modules 1-3
Module 4
P.E.C. = Personal Emotional Connections
Module 5
Customer Service Obstacles
Quiz #2 - Modules 4 & 5
Module 6
Onstage Customer Service
Module 7
Offstage Customer Service
Quiz 3 - Modules 6 & 7
Module 8
Phone & Email Interaction
Module 8.1
Info Calls & The Phone Must Haves
[Download] The Info Call Guideline
Module 9
Hug the Haters
Quiz 4: Modules 8 & 9
Final Exam
Final Exam - Written
Closing
You've Made It!
The H.O.U.R.S. Customer Service Method
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